What is the process for setting up an email hosting account at Greatmail?

1. Sign up online or call us at 281-444-5500. 2. Using the web based admin panel, add your email accounts and configure aliases and forwards as needed. For domain aliases, contact Greatmail support. Generally, during normal business hours, your administration panel should be ready and functional within 2 hours of completing step 1. 3. Add new account connections to […]

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Do you support or require SMTP Authentication?

Yes, in order to connect to our outgoing servers to send messages, you must use SMTP authentication to connect to the server. In your mail client or mobile device settings, you should specify that your outgoing mail server requires authentication using the same settings as the incoming mail server, i.e., your full email address and […]

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Do email hosting plans include a mailing list component?

No, email hosting does not include a mailing list management tool. For small distributions, however, you can create mail forward accounts to distribute messages to groups of recipients. This can be useful in sending internal messages to segments or your entire group. For email marketing, we recommend our Campaign Manager service which allows you to manage email […]

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What are aliases?

Aliases are variations of an email address associated with a primary email account. Messages addressed to the alias address are delivered to the primary email account. For example, if the following: joe.com@mydomain.com joe-com@mydomain.com joe_com@mydomain.com are defined as aliases to: joe@mydomain.com then messages addressed to any of the above 4 addresses will be delivered to joe@mydomain.com. […]

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What are my payment options?

Greatmail offers “pay as you go” monthly automatic recurring billing by credit card. For established account holders, we can issue annual invoices and accept annual payments by check.

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Can I have email for several domains forwarded to accounts at a single domain?

Yes, with email domain aliases, one domain can receive incoming mail for one or more other domains. For example, if greatmailcorp.com is configured as an email domain alias of greatmail.com, then any email addressed to user@greatmailcorp.com will be delivered to an account user@greatmail.com. If you have one or more domains that you would like to alias to […]

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