GM Support By default, the message preview pane may be turned off in webmail. To display the message preview pane (similar to the display in Outlook and Thunderbird): Click Settings. In the left side Settings menu, Preferences should be selected by default. If it’s not already highlighted, click Preferences. In the Preferences sub-menu, click Mailbox View. Check … Read more
To manage vacation message and forwards in webmail: Click Settings. In the left side Settings menu, click Password. In the “Current Password” field, enter your existing password. In the new and confirm password fields, enter a new password. Click Save
To manage vacation message and forwards in webmail: Click Settings. In the left side Settings menu, click Vacation/Forward. To enable a vacation message, check the box next to “Send a notification” and add/edit the autoreply subject and message fields. To create a forward, specify forward addresses in the “Forward mail to” field. Click Save
To edit spam filter settings in webmail: Click Settings. In the left side Settings menu, click Spam. In the Spam sub-menu, the following sections are available: General Settings – Adjust score threshold, Subject tag and Language Options Internet Based Spam Tests – Enable internet based blocking lists Bayes Settings – Enable Bayes learning Message Headers – … Read more
Most mobile devices do not ship with antivirus or firewall protection straight out of the box. While we scan all email on the server for viruses, it is optimal and recommended to also use client side antivirus software when downloading or accessing your messages. Most AV software is compatible with mobile operating systems. AVG, for … Read more
Greatmail works on all POP3 and IMAP compatible devices. Additionally, all accounts at Greatmail work using both protocols; you can configure an account using both POP3 and IMAP on different devices or computers. Connecting mobile devices to Greatmail simply requires that the device support either POP3 or IMAP. This includes but is not limited to iOS (iPhone and … Read more
Because mobile devices use wireless connections, the authorization credentials and message data transmitted between phones and servers are vulnerable and can be intercepted by third parties. It is recommended that mobile devices always be configured with encrypted connections. Encrypted wireless is less vulnerable to eavesdroppers and provides a necessary layer of defense using mobile networks and … Read more
If your mobile device has a POP3 connection to the server, depending on your phone’s configuration settings, it is possible that messages are being deleted from the server. In this scenario, if messages are not being saved on the server, any other computers you are using for email will not be able to access your … Read more
We do not provide DNS hosting and recommend you use the DNS that is included with either your domain registration service or web hosting provider. If you need DNS hosting, we recommend third party provider Cloudflare. Please note that re-directing your DNS to a new provider can affect mail being sent to your old … Read more
To ping the mail server ‘smtp.greatmail.com’: Go to your Windows Start button. Select Run. Type ‘cmd’ in the window. Type ‘ping smtp.greatmail.com’ Hit enter. You should see something like this: Pinging smtp.greatmail.com [69.28.204.71] with 32 bytes of data: Reply from 69.28.204.71: bytes=32 time=94ms TTL=51 Reply from 69.28.204.71: bytes=32 time=92ms TTL=51 Reply from 69.28.204.71: bytes=32 time=93ms … Read more