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Support Categories

Administration(9)

  • How do I use the Postmaster Login?
  • How do I use the Webmaster Login?
  • How do I add new domain(s) to my email hosting account?
  • What are the options for spam delivery/handling?
  • How do I set up an automatic forward on a mailbox?

DNS(12)

  • How do I edit my domain’s MX record to point to Greatmail?
  • Adding an SPF Record
  • What DNS changes do I need to make to host my email at Greatmail?
  • How long does it take for MX record changes to take effect?
  • How do I set up autodiscovery for Outlook?

Email Clients(18)

  • How do I set up my mailbox in Outlook?
  • How can I configure Gmail to access my email?
  • How do I add my mailbox in Apple Mail?
  • How do I add my mailbox in Mailbird?
  • How do I set up my mailbox in Thunderbird?

FAQs(23)

  • How do I ping my domain’s MX Record?
  • How do I test my connectivity to the server through a specific port number?
  • Can I host multiple domains on a standard email hosting plan?
  • How do I troubleshoot server timeouts and/or connection issues?
  • Can I specify different quotas for each mail account or do they have to all be the same?

Mobile Devices(7)

  • How do I add my mailbox on an iPhone?
  • How do I add my mailbox on an Android device?
  • Incoming and Outgoing Settings for Mobile Devices
  • Antivirus protection for mobile devices
  • Mobile device support

Webmail(8)

  • Displaying the preview pane in webmail
  • Change email account password
  • Adding folders in webmail
  • How do I edit spam settings in webmail?
  • Automatic trash folder cleanup

Recent Posts

  • How do I configure my mailbox using Exchange ActiveSync?
  • How do I set up my mailbox in Outlook?
  • How do I add my mailbox on an iPhone?
  • How do I add my mailbox on an Android device?
  • How to find CalDAV address

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