GM Support

Can I specify different quotas for each mail account or do they have to all be the same?

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By default, new email accounts have unlimited storage quotas. You may specify hard limits for some or all accounts or leave accounts with unlimited storage quotas. To specify an account with unlimited storage, simply leave the quota value empty when adding or modifying an account in the administration panel. Provided your users are downloading messages … Read more

What does this failure notice mean?

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The following undeliverable or hard bounce message is generated by our mail server indicating that the mail server of the recipient to whom you are trying to send a message cannot be found. This could mean that the recipient’s mail server is not responding or is offline. It could also mean that you have incorrectly … Read more

How do I host only my domain’s email at Greatmail?

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While we can and do host both email and web sites for some clients, our email hosting service does give you the option of hosting only your email at Greatmail and lets you host your web site with another provider. To do this, you can edit your domain’s MX record in your domain’s DNS pointing your … Read more

Are there any attachment size limits?

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There are no server limits for attachments meaning our servers will try to deliver messages with attachments of any size. Using client applications, however, you may be limited to restrictions in place by your ISP. In webmail, you are limited to 50 MBs per attachment.

How does email hosting storage work?

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Email hosting plans come with a total storage allotment based on an average of 10 or 25 GBs per mailbox.  In other words, if you sign up for twenty 10 GB mailboxes, you get 200 GBs total plan storage.  You can set accounts to unlimited storage or assign hard limits on some or all accounts.  Your actual usage can not exceed your … Read more

What is the process for setting up an email hosting account at Greatmail?

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1. Sign up for email hosting online. 2. Using the web based admin panel, add your email accounts and configure aliases and forwards as needed. For domain aliases, contact Greatmail support. Generally, during normal business hours, your administration panel should be ready and functional within 2 hours of completing step 1. 3. Add new account connections to your mail … Read more

Do you support or require SMTP Authentication?

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Yes, in order to connect to our outgoing servers to send messages, you must use SMTP authentication to connect to the server. In your mail client or mobile device settings, you should specify that your outgoing mail server requires authentication using the same settings as the incoming mail server, i.e., your full email address and … Read more