Category: FAQs

To ping the mail server ‘smtp.greatmail.com’: Go to your Windows Start button. Select Run. Type ‘cmd’ in the window. Type ‘ping smtp.greatmail.com’ Hit enter. You should see something like this: Pinging smtp.greatmail.com [69.28.204.71] with 32 bytes of data: Reply from 69.28.204.71: bytes=32 time=94ms TTL=51 Reply from 69.28.204.71: bytes=32 time=92ms TTL=51 Reply from 69.28.204.71: bytes=32 time=93ms […]

To test connectivity to the server via a specific port, use the telnet command from a command prompt on your computer. To telnet to the server, greatmail.com through port 2500: Go to Start/Run. Type cmd and click OK. In the command window that appears, type: telnet greatmail.com 2500 Hit enter You should see something like: 220 […]

Yes, additional domains can be provisioned on non-reseller accounts and are handled on a case by case basis.  Depending on your situation, it may be possible to set up domain aliases at no extra charge instead of incurring expenses adding mailboxes. For more information about hosting email for multiple domains, please contact us.

There are a number of factors that can affect your connection to our server including client side AV/firewall software, third party add-ons, networking or routing problems and ISP port restrictions. To help us troubleshoot your connection, we may ask you to do the following: 1. Temporarily disable AV/firewall software and third party mail client add-ons on […]

By default, new email accounts have unlimited storage quotas. You may specify hard limits for some or all accounts or leave accounts with unlimited storage quotas. To specify an account with unlimited storage, simply leave the quota value empty when adding or modifying an account in the administration panel. Provided your users are downloading messages […]

The following undeliverable or hard bounce message is generated by our mail server indicating that the mail server of the recipient to whom you are trying to send a message cannot be found. This could mean that the recipient’s mail server is not responding or is offline. It could also mean that you have incorrectly […]

While we can and do host both email and web sites for some clients, our email hosting service does give you the option of hosting only your email at Greatmail and lets you host your web site with another provider. To do this, you can edit your domain’s MX record in your domain’s DNS pointing your […]

There are no server limits for attachments meaning our servers will try to deliver messages with attachments of any size. Using client applications, however, you may be limited to restrictions in place by your ISP. In webmail, you are limited to 50 MBs per attachment.

Email hosting plans come with a total storage allotment based on an average of 10 or 25 GBs per mailbox.  In other words, if you sign up for twenty 10 GB mailboxes, you get 200 GBs total plan storage.  You can set accounts to unlimited storage or assign hard limits on some or all accounts.  Your actual usage can not exceed your […]

Cloud or shared hosting offers greater redundancy, reliability and overall performance than a dedicated server. Our shared email hosting environment has been optimized for email and includes server clustering, load balancers, NetApp raid array file server storage and nightly snapshot backups.