What is a CNAME record?

A CNAME record is a canonical name record. CNAME records are used to alias one name to another hostname. For example, in the DNS for greatmail.com, the following CNAME record creates an alias zap.greatmail.com that refers to the hostname www.foo.com: zap IN CNAME www.foo.com. This CNAME record would redirect ‘zap.greatmail.com’ to ‘www.foo.com’.

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What is an A record?

An A record is an address record. A records map domain name servers or hostnames to numeric IP addresses. In the following example, the address record mail.greatmail.com is mapped to the IP address 69.28.204.71: mail.greatmail.com. A IN 208.70.245.70

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Can I point an MX record to a CNAME record?

No, MX records must not point to CNAME records. In the following example, the specified MX record for greatmail.com is invalid because it points to a CNAME : greatmail.com.com MX mail.greatmail.com mail.greatmail.com CNAME mail2.greatmail.com An MX record must point to an address record (A or AAAA). The following MX and A records are correct: greatmail.com.com MX mail.greatmail.com mail.greatmail.com. IN A 208.70.245.70

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How do I use the Postmaster Login?

The postmaster login is used by the email administrator to manage email accounts for one or more domains. Using the postmaster login, you may manage your domain’s email accounts, forwards and spam filtering settings. To request additional domains or advanced storage options, you must contact Greatmail support.

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How do I use the Webmaster Login?

If you are hosting your website(s) and email at Greatmail, you will use the webmaster login to manage your website(s). Use the webmaster login to set up cron jobs, FTP, login to mysql databases and view logs and statistics for your domain(s).

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How do I add new domain(s) to my email hosting account?

To add domains to your email hosting account, please contact Greatmail support using our contact form or by email or phone. During normal business hours, it generally takes less than 2 hours for domains to be provisioned and active within your admin panel. For any domain you add to your hosting plan, the MX record for that domain […]

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What are the options for spam delivery/handling?

In the admin panel, there are four options for handling the delivery of messages flagged as spam: Delete spam. Deliver messages flagged as spam. Forward spam to another account. Move spam to a folder on the server. To configure spam delivery for a mailbox in the admin panel: In the list of mail accounts, click Modify […]

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How do I set up an automatic forward on a mailbox?

To set up mailbox forwarding in the admin panel: In the list of mail accounts, click the blue Forward button for the mailbox you want to configure. In the Edit Forwarding Settings section, enter the address you want the messages forwarded to. Enter a single email address or multiple addresses, one per line. Click the Save Changes button. Please note that if the […]

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How do I set up a vacation message?

To configure a vacation message for a mailbox in the admin panel: In the list of mail accounts, click Modify for the account you want to configure. In the Forwards/Vacation section, check the box next to Enable Vacation Message. Create or edit a vacation message. Click the Modify Email Account button. Please note that if the […]

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