Knowledge Base

Administration

• Greatmail Service Update – August 4, 2023 10:00 PM CST
  ** Legacy Email Hosting Service Update The updates below pertain to one segment of the … Read more
• How do I use the Postmaster Login?
  The postmaster login is used by the email administrator to manage email accounts for one or more … Read more
• How do I use the Webmaster Login?
  If you are hosting your website(s) and email at Greatmail, you will use the webmaster … Read more

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DNS

• Adding an SPF Record
  An SPF record is a TXT entry in your domain’s DNS specifying what servers are … Read more
• How do I set up autodiscovery for Outlook?
  Autodiscovery enables your users to easily set up Outlook and many other email clients and … Read more
• How do I edit my domain’s DNS to your nameservers?
    We do not provide DNS hosting and recommend you use the DNS that is … Read more

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Email Clients

• How do I add my mailbox in Mailbird?
  To set up your mailbox in Mailbird, please follow these instructions: Open Mailbird. Click Menu … Read more
• How can I configure Gmail to access my email?
  Using Gmail’s check mail options, it is possible to send and receive mail using your hosted … Read more
• How can I configure Gmail to access my mailbox?
  Using Gmail’s Remote Fetch option, you can configure your Gmail account to access your mailbox … Read more

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Mobile Devices

• How do I add my mailbox on an Android device?
  To set up your email account on an Android device, please follow these instructions. Tap … Read more
• How do I add my mailbox on an iPhone?
  Please follow these instructions to set up your mailbox on an iPhone: Find and select … Read more
• Antivirus protection for mobile devices
  Most mobile devices do not ship with antivirus or firewall protection straight out of the … Read more

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Webmail

• How do I enable Two-Factor Authentication (2FA) in Webmail?
  Greatmail supports two-factor authentication (2FA) for enhanced security in webmail. Enabling 2FA adds an extra … Read more
• Adding folders in webmail
  To add a new folder in webmail: Click Settings. In the left side Settings menu, … Read more
• Automatic trash folder cleanup
  To configure the trash folder to automatically delete messages on logout of webmail: Click Settings. In the … Read more

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FAQs

• Do you charge sales tax?
  There is no sales tax on orders, with the exception of those orders placed within … Read more
• How do I ping my domain’s MX Record?
  To ping the mail server ‘smtp.greatmail.com’: Go to your Windows Start button. Select Run. Type … Read more
• How do I test my connectivity to the server through a specific port number?
  To test connectivity to the server via a specific port, use the telnet command from … Read more

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