How do I manage a Trusted Senders List?

Also known as an exclusive whitelist, you can create and manage a list of trusted senders using the spam filtering whitelist and blacklist for a mailbox in the admin panel. In the list of mail accounts, click Modify for the account you want to configure.  Click Spam Control. Check the box next to SpamAssassin to enable […]

Read More

How do I add a mail forward or distribution list?

To create a forward in the admin panel: Click Forwards in the menu bar at the top of the page. Click Add Forward. In the Email field, add a name for the forward. In the Forward To field, add your recipients, one address per line. Click the Add Forward button. To send a message to your […]

Read More

How do I add an autoresponder or autoresponse message?

To add an autoresponse message in the email admin panel: Click AutoResponse in the menu bar at the top of the page. Click Add Autoresponder. In the Email and From fields, add an email address and name for the autoresponder. Enter a subject and message in the ‘Subject’ and ‘Message’ fields. In the ‘Mail original […]

Read More

Requesting read receipts in Outlook

To request a read receipt when sending a message: Click New Email. Click Options. Check the box next  Request a Read Receipt. Click off the Options menu to close it. When finished composing message, click the Send button.

Read More

Include message in reply

To include original messages when sending a reply: Click File / Options. Click Mail. In the “Replies and forwards” section next to “When replying to a message:” select the appropriate include, prefix, attach or do not include original message text in the menu options list. Click the OK button.

Read More

Automatically empty Deleted Items folder

To automatically empty the Deleted Items folder when exiting Outlook: Click File / Options. Click Advanced. In the “Outlook start and exit” section, check the box next to “Empty Deleted Items folders when exiting Outlook”. Click the OK button.

Read More

How do I increase the frequency Outlook checks for new mail?

To adjust the frequency at which Outlook checks the server for new messages: Click Send/Receive menu. Click Send/Receive Groups. Select Define Send/Receive Groups. In the section “setting for group All Accounts”, make sure the box is checked next to “Schedule an automatic send/receive every” and enter a number for the minutes field. Click the Close button.

Read More

Can I host multiple domains on a standard email hosting plan?

Yes, additional domains can be provisioned on non-reseller accounts and are handled on a case by case basis.  Depending on your situation, it may be possible to set up domain aliases at no extra charge instead of incurring expenses adding mailboxes. For more information about hosting email for multiple domains, please contact us.

Read More